|
  |
|
|
What does it take to be a great loan officer?
This has been a debate in both the companies that I have worked for in the past. I believe that everyone has their own ideas of what makes a great loan officer. I have put together what I think are the 7 areas that I think it takes to make a great loan officer. 1. Customer Service - I believe that this is the first and foremost of all traits of being a great loan officer. You can close 15 files a month and if you do not handle your customers with the best in service, you will never get repeat business.
2. Follow-up skills - In my 15+ years of customer service, I have seen more laziness that what I would care to mention. Bottom line is, when you tell a customer that you will call them back in a timely manner, then do it. And this does not just stop with the customer. If you are dealing with an issue for a customer, then don't allow that issue to fall to the wayside because of neglect. Do not expect what you do not inspect.
3. Product Knowledge - most loan officer can not get a file through because they do not know their own products. When you quit learning, you might as well find another profession.
4. Time Management - too many loan officers do not now how to manage their own day. To many times have I seen loan officers that try to manage their day without a To Do List. If you are not making a plan, you are planning to fail.
5. Listening skills - when I mention this to new loan officers, I always get a weird look out of them. It is plan and simple, if you do not listen to your customer, how do you know what their needs are?
6. Management of a pipeline - I have seen so many loan officers lose a customer in the cracks because they can not manage more than a few files at a time. This is bad. I always have told my staff to have 20 files working and know each and everyone of them. It use to amazing some of my staff that as a manager of a branch and having over 100 files in the pipeline working and another 100 being solicited, that when a customers name was mentioned, I could tell you the entire file.
7. Honesty - this is something that I think all loan officer possess but do not always use. Here it is in a nutshell. If you are honest to a customer, in the long run, it will benefit you and them. More over, you, because the customer will trust you and refer you to people they know. I truly believe that if you can master all of these areas, you can be a master at your career. The greatest compliment to a job well done is for a former or current customer to send you a referral. This shows a trust in you doing your job to perfection, or at least close enough. I would love to hear so feedback on this. If it helps you get ahead in your career, then I did what I set out to accomplish. Hope to hear back from you. |
|
 |
|
No reactions yet.
Please login or sign up to rate this intel.
Please login or sign up to add a comment.
The copyright for this content entitled "What does it take to be a great loan officer?" has been specified by the contributor as:
All Rights Reserved
This content may not be copied, distributed or adapted by anyone under any circumstances.
|
|
May, 2012
2008
January, February, March, April, May, June, July, August, September, October, November, December
2009
January, February, March, April, May, June, July, August, September, October, November, December
2010
January, February, March, April, May, June, July, August, September, October, November, December
2011
January, February, March, April, May, June, July, August, September, October, November, December
2012
January, February, March, April, May
|
|
Not a member yet?
Qondio is a powerful network for making it online. If you have a website to
promote, we can help.
Sign up and get in on the action.
|
|
Welcome to Qondio! Discover the awesome power this network can deliver by going to our About page. Or you could skip straight to the Sign Up form.
|
|
